General Regulation of Data Protection

Policy on Data Protection and Privacy

Starting from May 25th 2018, a new EU wide policy in personal data handling will take place. This measure tries to circumvent all companies in handling personal data from its users and clients in the matter of privacy content. All data received and stored has to be consented by the user. Optimistic complies with such standards, and by taking these steps, ensures all data will be processed accordingly. 

Commitment on Data Protection and Privacy 

OPTIMISTIC PLUS complies with all the Community and national legal rules applicable to data protection, privacy and security of information. 

OPTIMISTIC PLUS is currently implementing a System of Protection of Personal Data and an Information Security System, in order to assure normative compliance and the demonstration or evidence of the institution's responsibility on matter of data protection and security of information. This involves implementing all the necessary technical and organisational measures, both for compliance with the general legal system of the Data Protection Law in force, and for compliance with the special legal system of the General Data Protection Regulation, applicable from 25 May 2018 onwards.  For any clarification or further information or for exercise of rights in this regard, please contact the Data Protection Office of OPTIMISTIC PLUS by electronic mail to info@optimistic.pt. 


«Personal data»

«Personal data», information relative to an identified or identifiable natural person («data owner»). A natural person is considered identifiable when she/he can be identified directly or indirectly, especially by reference to an identifier. Personal identifiers are considered, for example, a name, an identification number, location data, identifiers via electronic means or to one or elements of the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.

«Treatment of Personal Data»

«Treatment», an operation or a series of operations conducted on personal data or on personal datasets, by automated or non-automated means, such as the collection, registration, organisation, structuring, conservation, adaptation or alteration, recovery, consultation, use, disclosure by transfer, dissemination or any other form of provision, comparison or interconnection, limitation, deletion or destruction.


«Cookies» are small text files with information considered relevant which are loaded by the devices used for access (computers, mobile phones or portable mobile devices), through the internet browser when a website online is visited by the Customer or User.

Collection and Treatment of Personal Data

OPTIMISTIC PLUS treatment of personal data is strictly in accordance with that required for the provision of information and functioning of its channels, in accordance with the uses made by the Users, Service Receivers or Customers. This includes both the data supplied by the Users, Service Receivers or Customers for purposes of registering requests or obtaining information, or the data supplied by them for effects of subscribing to these channels, or data arising from use of the services provided by OPTIMISTIC PLUS, such as accesses, consultations, instructions, transactions and other records relative to their use.

In particular, the use or activation of certain functionalities of the channels might imply the treatment of various direct or indirect personal identifiers, such as the name, address of residence, contacts, addresses of devices or geographic location, whenever the User, Service Receiver or Customer has explicitly consented such.

In all cases, the Users, Service Receivers or Customers will always be informed of the need for access to such data for use of the functionalities of the channels in question.

The personal data collected by OPTIMISTIC PLUS are treated electronically, in certain cases in an automated form, including the processing of files or definition of profiles and in the management of pre-contractual, contractual or post-contractual relations with the Users, Service Receivers or Customers, under the terms of the national and Community standards in force.

Categories of Personal Data Treated

The following categories or types of personal data of the Users, Service Receivers and Customers are subject to treatment:

i. Name;

ii. Telephone of residence and/or workplace;

iii. Mobile telephone;

iv. Address of residence and/or workplace;

v. Electronic mail address.

Legal principles

All the data treatment operations comply with the fundamental legal principles concerning data protection and privacy, namely as to their circulation, lawfulness, loyalty, transparency, purpose, minimisation, conservation, accuracy, integrity and confidentiality, with OPTIMISTIC PLUS being willing to demonstrate its responsibility to the data owner or any other third party entity that has a legitimate interest in this matter.